Surface Pro 9 Pre Order

Surface Laptop 5 Pre Order



Free Same Day Delivery


  • Am I Entitled to Free Same Day Delivery?

    - Free Same Day Delivery is strictly for Surface Pro 9 and Surface Laptop 5 pre-orders confirmed before 12pm, 25th November 2022.

    - We reserve the right, at our absolute discretion, to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, error in your order, suspected fraud or unauthorised or illegal transaction or other reasons.


  • When will I receive my Surface Pro 9 or Surface Laptop 5?

    - Customers will receive the goods on 29th November 2022 onwards. We will use all reasonable endeavours to ensure that the consignment is delivered by the estimated time but shall not be liable for any delay in delivery caused by customers.


  • Coverage area for Free Same Day Delivery

    - Free Same Day Delivery is only applicable to the following postcodes.


    SAME DAY DELIVERY COVERAGE AREA
    Delivery on 29th November 2022 only

    Post Code
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    Post Code
    10000100501010010150
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  • How do I check my order status?

    - You may check your order status here. If you need further assistance, you may WhatsApp us at +6012-978 7616 & we will get back to you as soon as possible.


  • Can I change from Free Same Day Delivery to outlet pickup?

    - Modification of fulfilment method is unavailable. Customers are to ensure that they choose their preferred fulfilment method during order placement.


  • Can I change my device model or colour option later?

    - Nope. This option is not available. Kindly decide when purchase / checkout. You may need to cancel your order and make purchase again. Device availability is subject to real-time basis.


  • Who is your logistic service provider?

    - Our dispatch partner for Klang Valley & Penang is Lalamove and for Ipoh is GrabExpress. For Kota Bharu, goods will be delivered by SNS Network internal logistic team.



Pickup At Outlets


  • Can I choose to pickup order from my preferred outlet?

    - Yes, you may pickup your order from your preferred outlet. The outlets are listed in each of the Surface Pro 9 & Surface Laptop 5 product detail page.


  • Can I choose to pay a deposit during the pre order and pay the remaining during pickup?

    - Yes, we accept a deposit of RM200 for Pickup order, the remaining balance to be paid at the selected outlet during pickup.


  • Can I change from pickup from outlet to Free Same Day Delivery?

    - Modification of fulfilment method is unavailable. Customers are to ensure that they choose their preferred fulfilment method during order placement.


  • Can I change my device model or colour option later?

    - Nope. This option is not available. Kindly decide when purchase / checkout. You may need to cancel your order and make purchase again. Device availability is subject to real-time basis.


  • When can I pickup my order?

    - You may pickup your order starting from 29th November 2022 onwards. Kindly pick-up your order within 48 hours to prevent any order cancellation.



0% Easy Payment Plan


  • Is the 0% Easy Payment Plan available for Pre-Order?

    - Yes. We offer 0% Easy Payment Plan up to 24-months for online and in-store purchase with selected credit cards only.

    - For more information about Easy Payment Plan, please visit this page.


  • Is The 0% Easy Payment Plan Available For Pre-Order for Gloo Store in AEON Outlet?

    - Yes, the 0% Easy Payment Plan may be available, however participating banks and tenures varies and are subject to terms and conditions of each Aeon Outlet.


  • I do not have Credit Card. Is there 0% Easy Payment Plan for Debit Card?

    - Yes, you can still enjoy 0% Easy Plan with Debit Card with Buy Now, Pay Later. For more information, please visit this page.




Buy Now Pay Later


  • Are there any payment option can be made with debit card?

    - You can enjoy instalment payment plan up to 12-months with Atome or PayLater by Grab.

    - For more info such as availability, instalment duration and spending limit, you can refer to this link here.



Exclusive Offers Just for You.


  • Additional Limited-Time Offerings

    - 0% Easy Payment Plan up to 24-months with Affinbank, Ambank, AEON, BSN, Citibank, CIMB, HSBC,Hong Leong, Maybank, OCBC, Public Bank, RHB Bank, Standard Chartered, UOB.

    - Pre-order the new Surface Pro 9 and enjoy complimentary Surface Pro Signature Keyboard, Samsung 27" FHD Monitor, Surface Arc Mouse, Shield Care Extended Warranty (1 Year) worth RM1,288. Special Upgrade for Microsoft Surface Slim Pen @ RM389 only (SRP: RM559)

    - Pre-order the new Surface Laptop 5 and enjoy complimentary Samsung 27" FHD Monitor, Surface Arc Mouse, Shield Care Extended Warranty (1 Year) worth RM998

    - PWP Offer for both Surface Pro 9 and Surface Laptop 5 preorders: Microsoft 365 Personal (12 Months) and RM50 Grab Voucher for only RM79 (SRP: RM268)

    - For each pre-order, stand a chance to win amazing lucky draw prizes worth RM7,789 such as Play Station 5, 55” Mi TV, MSI Gaming Chair and more!




Shall you need further assistance, you may WhatsApp us at +6012-978 7616 or email your enquiries to online@sns.com.my.