Special rate offers from 27th Sept - 31st Oct.
Trade-in your old devices for an amazing iPhone/iPad that you love.
To Do’s before send for trade in
- Backup your phone
- Perform factory reset
- Remove any Sim or SD cards
- Remove accessories (if any) on the phone. (ex: Casing, iRing, etc.)
Q: Who is eligible to enjoy the trade-in offers?
A: This offer is open to all customers who purchase a new iPhone / iPad device with iTworld, Apple Authorised Reseller Store.
Q: What are the phone brands that are entitled for this offer?
A: Apple, Samsung, Xiaomi, Vivo, Oppo and Huawei models are only eligible for the trade-in offer.
Q: What are the acceptable devices for trade-in? And how much is the trade-in value?
A: Kindly visit us at any of the participating store to get a quote. Generally, the quoted trade-in value is based on evaluation of average market-prices and the condition of the phone. We promise that our customers will get a fair value of the device traded-in. Sales specialist in-store will go thru simple & basic diagnose for further guideline checking. For stores listing, click here to find out more.
*Devices where replaced/repaired by 3rd party also acceptable.
*Non-working/stolen/trading unit will be not eligible for this program
Q: What are the new devices allowed to be purchased with the trade-in value?
A: All iPhone / iPad devices that are available under our current device offerings are allowed to be purchased with the trade-in value. However, you need to top-up the balance if the price of your new device is higher than the trade-in value. In the event where new device price is lower than the trade-in value, the extra value will be forfeited.
Q: Can I trade-in my old device for cash?
A: NO. Our trade-in offer is only applicable for purchase of a new device only.
Q: Can I still get back my device after I have performed the trade-in?
A: NO. Once you have agreed to trade-in your device and the transaction is completed, we will not be able to return the device to you.
Q: Will I be able to get back the data stored in my old device?
A: NO. We are unable to restore or retrieve any data from your old device once the transaction is completed. Please ensure you have performed a full data backup before you surrender the device to our service staff.
Q: Can I trade-in more than 1 device?
A: You may trade-in one (1) device only for one (1) new purchased device